Account Deletion
Delete your PlumbMate account
You can permanently delete your PlumbMate account and personal data at any time — either yourself in the app, or by asking us. This page explains how, and exactly what is removed.
The quickest way — it takes effect immediately:
- Sign in at plumbmatemastery.co.uk (or open the PlumbMate app).
- Go to My Account.
- Scroll to Delete Account and tap Delete My Account.
- Enter your password to confirm.
This is permanent. Your account and progress cannot be recovered afterwards, so please only do this if you're sure.
If you'd rather we handled it — or you can't sign in — email us from the address on your account:
We'll verify it's your account and complete the deletion within 30 days, and confirm by email once it's done. There's no charge, and you don't need the app installed to make the request.
Deleting your account permanently removes:
- Your sign-in (email and password) and your PlumbMate account record
- Your name and account details
- All your learning data — quiz scores, revision progress, streaks, certificates and badges
- Your consent records and any study plans generated for you
- Data stored on your device (cleared when you delete in-app)
A small amount of data may be retained after deletion, only where the law requires it:
- Payment & transaction records — if you ever subscribed, our payment processor Stripe holds the transaction record. We only ever store a Stripe customer ID reference, never your card number. These financial records are kept to meet UK tax and accounting obligations (typically up to 6 years) and then deleted.
- Anonymised data — aggregate or anonymised statistics that can no longer identify you may remain, as they are no longer personal data.
Everything that can identify you is otherwise removed. For the full picture of what we collect and why, see our Privacy Policy.