College Subscription Agreement
Between Holwell Educational Services Ltd (PlumbMate) and the College
Version 1.3 · April 2026
1. Parties
| Provider | Holwell Educational Services Ltd (Company No. 17129105), trading as PlumbMate ("PlumbMate") |
| Provider Contact | info@plumbmatemastery.co.uk |
| Customer | [College Full Legal Name] ("the College") |
| College Address | [Address Line 1], [Address Line 2], [Postcode] |
| College Contact | [Name, job title, and email address] |
| Agreement Date | [Date] |
2. Definitions
In this Agreement, the following terms have the meanings set out below:
"Agreement" means this College Subscription Agreement, together with the Data Processing Agreement and any schedules.
"Business Day" means Monday to Friday, excluding public holidays in England and Wales.
"Business Hours" means 9:00am to 5:00pm UK time on a Business Day.
"Data Processing Agreement" means the Data Processing Agreement entered into between the parties governing the processing of personal data.
"Data Protection Legislation" means the UK General Data Protection Regulation, the Data Protection Act 2018, and any successor legislation.
"Learner" means an individual enrolled by the College on the Platform to undertake learning.
"Platform" means the PlumbMate online learning platform, accessible at https://plumbmatemastery.co.uk and any successor domain.
"Term" means the period of this Agreement as set out in clause 5.
"Tutor" means an individual assigned by the College to manage and support Learners on the Platform.
3. The Service
3.1PlumbMate is an online learning platform designed for plumbing and heating apprentices and learners, accessible at https://plumbmatemastery.co.uk.
3.2The Platform provides:
- Video-based learning content for Units 201–210 of the Level 2 Plumbing qualification;
- Multiple-choice quizzes for each unit and topic;
- Revision and practice tests;
- A tutor dashboard providing oversight of Learner progress, quiz scores, and engagement;
- Account management tools for Tutors including password reset and progress reset.
3.3PlumbMate reserves the right to update, modify, or improve the Platform at any time. Where changes materially affect the functionality available to the College, PlumbMate will provide at least 30 days' notice.
4. Subscription and Fees
4.1 Pricing Tiers
PlumbMate is priced as an annual site licence covering unlimited Tutors and all Learners up to the tier limit. Tutor access is included in all tiers at no additional charge.
| Tier | Max Learners |
Term 1 (Full) | Term 2 (approx. 33% off) | Term 3 (approx. 66% off) |
| Starter | Up to 15 | £399 | £270 | £140 |
| Standard | Up to 30 | £799 | £540 | £275 |
| Growth | Up to 60 | £1,499 | £1,015 | £515 |
| Large | Up to 100 | £2,299 | £1,555 | £790 |
| Very Large | Up to 250 | £4,499 | £3,045 | £1,545 |
| Enterprise | 250+ | POA | POA | POA |
All fees are quoted exclusive of VAT. Tutor access is included in all tiers. Terms are defined as: Term 1 (September to December), Term 2 (January to April), Term 3 (April to July). Percentage discounts shown are approximate.
4.2 Term-Based Pro-Rata Pricing
Where a College subscribes part-way through an academic year, fees are calculated based on the term of joining as set out in clause 4.1. The discounted fee covers the College through to the end of July of the current academic year. From 1st September of the following year, the full annual fee applies regardless of when the College originally joined.
4.3All fees are quoted exclusive of VAT. VAT will be applied at the prevailing rate where applicable.
4.4Payment is due within 30 days of the invoice date. PlumbMate will issue an invoice upon signature of this Agreement.
4.5PlumbMate reserves the right to suspend access to the Platform where fees remain unpaid after 30 days, following written notice to the College.
4.6Founding College arrangements. Where the College has signed the PlumbMate Founding College Addendum, the reduced fees set out in that Addendum apply during the Founding Period in place of the fees set out in clause 4.1. At the end of the Founding Period, fees revert to the then-current standard rates set out in clause 4.1, subject to the notice provisions of clause 5.4.
4.7Free unit evaluation. Before subscribing, a prospective College may request free evaluation access to one (1) unit of its choice from Units 201–210, on the following basis:
- Evaluation access lasts for sixty (60) days from activation;
- Up to two (2) Tutors and up to five (5) Learners may be enrolled for evaluation purposes;
- Evaluation access provides full functionality for the chosen unit only — other units remain locked;
- Evaluation content remains the intellectual property of PlumbMate (clause 10) and may not be copied, redistributed, or used for commercial purposes;
- Evaluation access ends automatically at the end of the 60-day period unless the College subscribes to a paid tier, in which case full access begins immediately and the evaluation period ends.
5. Term and Renewal
5.1This Agreement commences on the Agreement Date and continues until 31st July of the current academic year ("Initial Term"), unless terminated earlier in accordance with clause 9.
5.2The Agreement will automatically renew on 1st September each year at the full annual (Term 1) rate for the applicable tier, unless either party provides written notice of non-renewal at least 30 days before 1st September.
5.3Where a College joins part-way through an academic year, the pro-rata fee set out in clause 4.1 applies for that first partial year only. All subsequent renewals are at the full annual rate.
5.4PlumbMate will notify the College of any changes to pricing at least 60 days before the renewal date.
6. Access and Licences
6.1PlumbMate grants the College a non-exclusive, non-transferable licence to access and use the Platform for the number of Learners and Tutors specified in the subscription tier.
6.2Licences are personal to the individual and may not be shared or transferred between users. Each Learner and Tutor must have their own individual account.
6.3The College is responsible for ensuring that Learners and Tutors access the Platform only for lawful educational purposes and in accordance with the Acceptable Use provisions set out in clause 8.
6.4The College may request additional licences at any time. Additional licences will be charged on a pro-rata basis for the remainder of the current subscription term.
7. Service Availability and Support
7.1PlumbMate will use reasonable efforts to keep the Platform available and functioning. The Platform is provided on a best-efforts basis, and PlumbMate does not guarantee uninterrupted or error-free service.
7.2PlumbMate actively develops and improves the Platform. From time to time, individual features, modules, or pages may be temporarily unavailable while changes are deployed or tested. Where practicable, PlumbMate will carry out significant planned work outside of Business Hours.
7.3PlumbMate will endeavour to:
- Respond to support enquiries from the College within two (2) Business Days;
- Provide advance notice of planned maintenance expected to significantly affect Platform availability;
- Communicate known issues or incidents to the College's designated contact.
7.4Support is provided via email to help4plumbmate@gmail.com during Business Hours.
7.5PlumbMate shall not be liable for any disruption or loss of access caused by circumstances outside its reasonable control, including failures of third-party services such as Firebase (Google LLC), nor for temporary disruption arising from scheduled improvements to the Platform.
8. Acceptable Use
8.1The College agrees that Learners and Tutors using the Platform will not:
- Share individual account credentials with any other person;
- Attempt to circumvent any access controls or security features of the Platform;
- Copy, reproduce, scrape, download, or redistribute Platform content outside of the features provided for that purpose;
- Upload, post, or submit content that is unlawful, defamatory, offensive, discriminatory, or infringing of third-party rights;
- Use the Platform for any purpose other than the educational purposes for which access is granted.
8.2The College will take reasonable steps to communicate these expectations to its Learners and Tutors.
8.3PlumbMate may suspend individual user accounts that breach this clause 8, following written notice to the College where practicable.
9. Termination
9.1Either party may terminate this Agreement with 30 days' written notice, to take effect at the end of the then-current Initial Term or renewal period.
9.2PlumbMate may terminate this Agreement immediately and without notice if:
- The College fails to pay any amounts due and does not remedy the failure within 14 days of written notice;
- The College breaches this Agreement in a material way and fails to remedy the breach within 14 days of written notice; or
- The College becomes insolvent, enters administration, or is subject to a winding-up order.
9.3Upon termination, the College's access to the Platform will cease and the data retention provisions of the Data Processing Agreement will apply.
9.4Fees paid in advance are non-refundable unless PlumbMate terminates this Agreement without cause.
10. Intellectual Property
10.1All content on the Platform, including video lessons, quiz questions, revision materials, and the Platform itself, is the intellectual property of Holwell Educational Services Ltd and is protected by copyright.
10.2The College and its Learners may access and use the content for educational purposes only. The College may not copy, distribute, reproduce, or share Platform content outside of the Platform without prior written consent from PlumbMate.
10.3The College retains ownership of any data it provides to PlumbMate, including Learner names and email addresses.
11. Warranties
11.1PlumbMate warrants that:
- It has the right to provide the Platform and the content within it to the College;
- The Platform content is its own original work or has been lawfully licensed, and to PlumbMate's knowledge does not infringe the intellectual property rights of any third party;
- It will comply with all laws applicable to the provision of the Platform, including Data Protection Legislation and the Equality Act 2010.
11.2The College warrants that:
- It has the authority to enter into this Agreement;
- It will provide accurate information about the Learners and Tutors it enrols on the Platform;
- It has a lawful basis under Data Protection Legislation for providing Learner and Tutor personal data to PlumbMate.
11.3Except as expressly set out in this Agreement, all other warranties, conditions, and terms (whether express or implied by statute, common law, or otherwise) are excluded to the fullest extent permitted by law.
12. Indemnities
12.1PlumbMate will indemnify the College against any third-party claim, and reasonable costs directly arising from such claim, brought against the College alleging that the Platform content infringes the intellectual property rights of a third party, provided that:
- The College notifies PlumbMate promptly in writing of the claim;
- The College does not make any admission or settlement without PlumbMate's prior written consent;
- The College gives PlumbMate reasonable assistance and allows PlumbMate to control the defence and settlement of the claim; and
- The alleged infringement does not arise from any modification, misuse, or unauthorised combination of the Platform by the College or its users.
12.2PlumbMate's total liability under the indemnity in clause 12.1 is subject to the overall liability cap set out in clause 13.
12.3The College will indemnify PlumbMate against any third-party claim, and reasonable costs directly arising from such claim, brought against PlumbMate arising out of the College's unlawful use of the Platform or its failure to obtain a lawful basis for sharing personal data with PlumbMate.
13. Liability
13.1PlumbMate's total liability to the College under or in connection with this Agreement, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by the College in the 12 months preceding the event giving rise to the claim.
13.2PlumbMate shall not be liable for any indirect, consequential, special, or incidental losses, including loss of revenue, loss of data, or loss of opportunity, even if advised of the possibility of such losses.
13.3Nothing in this Agreement limits either party's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
14. Data Protection
14.1Both parties agree to comply with all applicable Data Protection Legislation in relation to personal data processed under or in connection with this Agreement.
14.2The parties agree to enter into the
Data Processing Agreement which governs the processing of personal data by PlumbMate on behalf of the College.
15. Safeguarding and Prevent Duty
15.1PlumbMate acknowledges that the College has statutory duties under Keeping Children Safe in Education (KCSIE) — the Department for Education's safeguarding guidance — and the Prevent duty under section 26 of the Counter-Terrorism and Security Act 2015.
15.2PlumbMate will:
- Design and operate the Platform with regard to the safety and welfare of Learners, including Learners under the age of 18 and vulnerable adults;
- Not enable Learner-to-Learner messaging, public profiles, or other features that create direct safeguarding risk without the College's express agreement;
- Promptly notify the College's designated safeguarding lead if PlumbMate becomes aware of any content or behaviour on the Platform that raises a safeguarding concern in relation to a Learner of the College.
15.3PlumbMate confirms that access to Learner personal data is restricted to the Platform's owner (Daniel Holwell, Director of Holwell Educational Services Ltd) and to any contractors or sub-processors engaged in accordance with the Data Processing Agreement.
15.4PlumbMate will maintain a written safeguarding statement, available to the College on request.
16. Accessibility and Equality
16.1PlumbMate is committed to making the Platform accessible to disabled users and to designing the Platform to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.
16.2PlumbMate will:
- Publish an accessibility statement describing the Platform's current conformance with WCAG 2.1 AA and any known limitations;
- Engage constructively with requests from the College for reasonable adjustments for individual Learners under the Equality Act 2010;
- Work with the College in good faith to address accessibility issues identified by the College or its Learners.
16.3Nothing in this clause transfers the College's own statutory duties under the Equality Act 2010 to PlumbMate.
17. Confidentiality
17.1Each party agrees to keep confidential all information received from the other party that is designated as confidential or that reasonably should be understood to be confidential.
17.2Neither party will disclose the other's confidential information to any third party without prior written consent, except as required by law or regulation.
17.3This clause shall survive termination of this Agreement for a period of three years.
18. Force Majeure
18.1Neither party will be liable to the other for any delay or failure to perform its obligations under this Agreement (excluding payment obligations) caused by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, war, terrorism, civil unrest, pandemic, widespread internet failure, or failure of essential third-party services.
18.2The affected party will notify the other party promptly, use reasonable efforts to mitigate the effect of the event, and resume performance as soon as reasonably possible.
18.3If the force majeure event continues for more than sixty (60) days, either party may terminate this Agreement by written notice to the other, without liability except in respect of fees already due.
19. General
19.1This Agreement, together with the Data Processing Agreement, constitutes the entire agreement between the parties and supersedes any prior agreements or understandings.
19.2No variation to this Agreement shall be effective unless agreed in writing by both parties.
19.3If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.
19.4This Agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19.5Notices under this Agreement shall be sent by email to the addresses specified in clause 1, and shall be deemed received on the next Business Day after sending.
19.6Third Party Rights. A person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
19.7Assignment. PlumbMate may assign or novate this Agreement to a successor entity or to any company acquiring Holwell Educational Services Ltd's business, on written notice to the College. The College may not assign this Agreement without PlumbMate's prior written consent, such consent not to be unreasonably withheld.
19.8Anti-Bribery. Each party will comply with all applicable laws relating to anti-bribery and anti-corruption, including the Bribery Act 2010, and will not engage in any activity that would constitute an offence under those laws.
19.9Publicity. PlumbMate may identify the College by name and logo on its website and in marketing materials as a customer of PlumbMate. The College may withdraw this permission at any time by written notice to PlumbMate.
19.10Order of Precedence. In the event of any conflict between this Agreement and the Data Processing Agreement, the Data Processing Agreement will prevail in respect of the processing of personal data.
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